Firs Dental Existing Patient Information

Firs Dental - Existing Patient Information

Private and NHS Treatments available at Firs Dental

We provide a full range of NHS treatments and an extensive range of private treatments through ‘Firs Premier’, our Private Dental Scheme with separate suites and waiting area. Please feel free to discuss these options with your dentist.

All our dentists undertake regular education and training to keep their knowledge and skills up to date and continue their professional development.

Opening Hours

Monday 8am - 1pm 2pm - 6pm
Tuesday 8am - 1pm 2pm - 7pm
Wednesday 8am - 1pm  2pm - 6pm
Thursday 8am - 1pm  2pm - 7pm 
Friday  8am - 1pm 2pm - 5pm

Saturday     8am - 12noon PRIVATE only

Preferences

If you express a preference about which dentist you would like to see, we will make all reasonable efforts to ensure that your request is met. However, this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.

Disabilities

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you have a disability that you think we need to know about, please give us a call before your appointment and we will do our best to put suitable arrangements in place.

Missed Appointments

Missed appointments waste time and resources. Please note our practice policy on missed appointments - If you miss two appointments within a year, then we will no longer be able to offer you treatment on the NHS.

Special circumstances will be taken into account and we may still be able to offer you private dental care.

Safety

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

Patient Confidentiality

We take patient confidentiality extremely seriously at Firs Dental and we have a strict confidentiality policy. We comply with the Confidentiality NHS Code of Practice and the Data Protection Act 1998.

Emergency Care

NHS Patients who have a dental emergency between 8am and 8pm, when the practice is closed, please dial 03300 417062 for emergency care.
NHS Patients after 8pm please dial 111
(This NHS service is available to all our patients. Free on landlines & mobiles. It is available 24hrs a day, 365 days a year)

Complaints Procedure

We aim to make your experience at the practice as pleasant as possible. However, should you have a complaint, please contact our practice manager Jo Piskula on 0116 267 4254. She will be able to deal with your complaint and talk you through our complaints procedure.