Firs Dental Existing Patient Information

Firs Dental - Existing Patient Information

Private and NHS Treatments available at Firs Dental

We provide a full range of NHS treatments and an extensive range of private treatments through ‘Firs Premier’, our Private Dental Scheme with separate suites and waiting area. Please feel free to discuss these options with your dentist.

All our dentists undertake regular education and training to keep their knowledge and skills up to date and continue their professional development.

Opening Hours

Monday 8am - 1pm 2pm - 6pm
Tuesday 8am - 1pm 2pm - 7pm
Wednesday 8am - 1pm  2pm - 6pm
Thursday 8am - 1pm  2pm - 7pm 
Friday  8am - 1pm 2pm - 5pm

Saturday     8am - 12noon PRIVATE only

If you have a query about Covid-19 please refer to the Covid-19 section on the website.

We have included a few FAQs below related to Covid-19 -

Frequently Asked Questions

Why has my check-up/routine appointment been cancelled?

NHS guidelines currently require that only urgent and necessary treatments take place for NHS patients. We have been asked NOT to undertake routine appointments and check-ups. Extra precautions that the practice has to take before, during and after seeing each patient means that there isn’t enough time to see all the patients we would normally, so NHS requirements mean that we have to prioritise emergencies only. We have to allow for ‘fallow’ time – this is when we have to leave a surgery unused for 60 minutes, after each patient appointment, to allow particles to settle and necessary cleaning to take place.

I need to see a dentist but it’s not urgent, what can I do?

If you need some help, the first step is to refer to our 3 Emergency Self Help Guidance pages in our Covid-19 section or in our blog section

These cover ‘How to manage toothache’ to ‘Bleeding gums’

Self Help Guide 1

Self Help Guide 2

Self Help Guide 3

I have an emergency and I need urgent care – what do I do?

If you require URGENT emergency care, please phone the practice on 0116 2674254. We have an on-call dentist available Monday – Friday, 9am-5pm. The dentist will return your call usually within 48 hours. Any patients that require treatment at this time will be contacted for a pre-assessment by phone, email or video consultation prior to any appointment. On agreement of a required appointment, you will receive a pack with all the relevant information via email or you may pick it up at the practice. This will contain a full explanation of what will happen when you attend your appointment.

The following are classed as emergencies –

• Trauma - this is usually caused by a blow to the face, a lost filling is not classed as trauma

• Severe Swelling of the face that is significant and worsening

• Bleeding - uncontrolled, such as after an extraction

• Severe Pain that can’t be controlled by pain relief medicines or antibiotics

What is triage and is it necessary?

We operate a telephone triage consultation system. This allows dentists to speak to patients directly and prioritise them according to the urgency of their need for care. It is a necessary step in providing care for our patients at this current time under NHS guidelines.

I have coronavirus symptoms. Can I still get an appointment?

Yes. If you are experiencing any Coronavirus symptoms and in need of URGENT care, then you can be referred to be seen at an NHS Urgent Dental Care Centre, open 7 days a week. This service is provided according to strict clinical criteria, and when you call the practice you will be assessed by a member of our clinical team to make sure that your problem comes under either: Trauma, Severe Swelling of the face that is significant and worsening, Bleeding - uncontrolled, such as after an extraction or Severe Pain that can’t be controlled by pain relief medicines or antibiotics.

Why can’t I just turn up at the practice to get an appointment?

At the practice we only allow in those patients who have a confirmed appointment. Due to social distancing rules and the need to keep the practice free from coronavirus, we keep those entering the practice at an absolute minimum. Please contact us by telephone (0116 2674254), email us on or through the website contact page.

How do I know I’m going to be safe if I turn up for an appointment?

Rest assured we now have all the correct PPE available to treat patients if required. We follow all the guidance and strictly adhere to all the rules for dental practices. All our staff have been trained in how to work in and ensure a safe environment for patients and for themselves. Please make sure you follow our guidance when attending an appointment at the practice.

Why can I get a private appointment but not an NHS one?

Firs Dental is our NHS side of the business and Firs Premier is for our private patients. They are separate businesses. Private dentistry follows all the safety guidance required by government, but due to the nature of the business, has more capacity to see patients as they do not have to follow NHS strict guidance on who can be treated at this particular time.



If you express a preference about which dentist you would like to see, we will make all reasonable efforts to ensure that your request is met. However, this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.


We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you have a disability that you think we need to know about, please give us a call before your appointment and we will do our best to put suitable arrangements in place.

Missed Appointments

Missed appointments waste time and resources. Please note our practice policy on missed appointments - If you miss two appointments within a year, then we will no longer be able to offer you treatment on the NHS.

Special circumstances will be taken into account and we may still be able to offer you private dental care.


Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

Patient Confidentiality

We take patient confidentiality extremely seriously at Firs Dental and we have a strict confidentiality policy. We comply with the Confidentiality NHS Code of Practice and the Data Protection Act 1998.

Emergency Care

NHS Patients who have a dental emergency between 8am and 8pm, when the practice is closed, please dial 03300 417062 for emergency care.
NHS Patients after 8pm please dial 111
(This NHS service is available to all our patients. Free on landlines & mobiles. It is available 24hrs a day, 365 days a year)

Complaints Procedure

We aim to make your experience at the practice as pleasant as possible. However, should you have a complaint, please contact our practice manager Jo Piskula on 0116 267 4254. She will be able to deal with your complaint and talk you through our complaints procedure.