Frequent Asked Questions

Here are answers to some of the most common questions we have been asked recently. 


NHS guidelines have required that urgent and necessary treatments take place for NHS patients as a priority over the past year. However, things are changing and there is now some limited capacity for NHS routine appointments and check-ups.  Initially, we will be prioritising children and adults in the middle of a course of treatment.  Extra precautions that the practice has to take before, during and after seeing each patient means that there isn’t enough time to see all the patients that we would normally. We have to allow for ‘fallow’ time – this is when we have to leave a surgery unused for 30 minutes, after each patient appointment, to allow particles to settle, necessary cleaning and PPE changeover to take place.

If you need some help, the first step is phone the practice, but you can also refer to our 3 Emergency Self Help Guidance pages in our Covid-19 section or in our blog section

These cover ‘How to manage toothache’ to ‘Bleeding gums’

Self Help Guide 1

Self Help Guide 2

Self Help Guide 3

If you require URGENT emergency care, please phone the practice on 0116 2674254. We have an on-call dentist available Monday – Friday, 9am-5pm. The dentist will return your call usually within 48 hours. Any patients that require treatment at this time will be contacted for a pre-assessment by phone, email or video consultation prior to any appointment. On agreement of a required appointment, you will receive a pack with all the relevant information via email or you may pick it up at the practice. This will contain a full explanation of what will happen when you attend your appointment.

The following are classed as emergencies –

• Trauma - this is usually caused by a blow to the face, a lost filling is not classed as trauma

• Severe Swelling of the face that is significant and worsening

• Bleeding - uncontrolled, such as after an extraction

• Severe Pain that can’t be controlled by pain relief medicines or antibiotics

We operate a telephone triage consultation system. This allows dentists to speak to patients directly and prioritise them according to the urgency of their need for care. It is a necessary step in providing care for our patients at this current time under NHS guidelines.

Yes. If you are experiencing any Coronavirus symptoms and in need of URGENT care, then you can be referred to be seen at an NHS Urgent Dental Care Centre, open 7 days a week. This service is provided according to strict clinical criteria, and when you call the practice you will be assessed by a member of our clinical team to make sure that your problem comes under either: Trauma, Severe Swelling of the face that is significant and worsening, Bleeding - uncontrolled, such as after an extraction or Severe Pain that can’t be controlled by pain relief medicines or antibiotics.

At the practice we only allow in those patients who have a confirmed appointment. Due to social distancing rules and the need to keep the practice free from coronavirus, we keep those entering the practice at an absolute minimum. Please contact us by telephone (0116 2674254), email us on or through the website contact page.

Rest assured we now have all the correct PPE available to treat patients if required. We follow all the guidance and strictly adhere to all the rules for dental practices. In addition to this all members of staff have Lateral Flow Tests (rapid tests), twice weekly to check for asymptomatic staff. This gives us confidence that we are ensuring the safest possible environment for all our patients. All our staff have been trained in how to work in and ensure a safe environment for patients and for themselves. Please make sure you follow our guidance when attending an appointment at the practice.

Firs Dental is our NHS side of the business and Firs Premier is for our private patients. They are separate businesses. Private dentistry follows all the safety guidance required by government, but due to the nature of the business, has more capacity to see patients as they do not have to follow NHS strict guidance on who can and can't be treated at this particular time.