Frequent Asked Questions
Here are answers to some of the most common questions we have been asked recently.
NHS guidelines currently require that only urgent and necessary treatments take place for NHS patients. We have been asked NOT to undertake routine appointments and check-ups. Extra precautions that the practice has to take before, during and after seeing each patient means that there isn’t enough time to see all the patients we would normally, so NHS requirements mean that we have to prioritise emergencies only. We have to allow for ‘fallow’ time – this is when we have to leave a surgery unused for 60 minutes, after each patient appointment, to allow particles to settle and necessary cleaning to take place.
If you require URGENT emergency care, please phone the practice on 0116 2674254. We have an on-call dentist available Monday – Friday, 9am-5pm. The dentist will return your call usually within 48 hours. Any patients that require treatment at this time will be contacted for a pre-assessment by phone, email or video consultation prior to any appointment. On agreement of a required appointment, you will receive a pack with all the relevant information via email or you may pick it up at the practice. This will contain a full explanation of what will happen when you attend your appointment.
The following are classed as emergencies –
• Trauma - this is usually caused by a blow to the face, a lost filling is not classed as trauma
• Severe Swelling of the face that is significant and worsening
• Bleeding - uncontrolled, such as after an extraction
• Severe Pain that can’t be controlled by pain relief medicines or antibiotics
We operate a telephone triage consultation system. This allows dentists to speak to patients directly and prioritise them according to the urgency of their need for care. It is a necessary step in providing care for our patients at this current time under NHS guidelines.
Yes. If you are experiencing any Coronavirus symptoms and in need of URGENT care, then you can be referred to be seen at an NHS Urgent Dental Care Centre, open 7 days a week. This service is provided according to strict clinical criteria, and when you call the practice you will be assessed by a member of our clinical team to make sure that your problem comes under either: Trauma, Severe Swelling of the face that is significant and worsening, Bleeding - uncontrolled, such as after an extraction or Severe Pain that can’t be controlled by pain relief medicines or antibiotics.
At the practice we only allow in those patients who have a confirmed appointment. Due to social distancing rules and the need to keep the practice free from coronavirus, we keep those entering the practice at an absolute minimum. Please contact us by telephone (0116 2674254), email us on firstname.lastname@example.org or through the website contact page.
Rest assured we now have all the correct PPE available to treat patients if required. We follow all the guidance and strictly adhere to all the rules for dental practices. All our staff have been trained in how to work in and ensure a safe environment for patients and for themselves. Please make sure you follow our guidance when attending an appointment at the practice.
Firs Dental is our NHS side of the business and Firs Premier is for our private patients. They are separate businesses. Private dentistry follows all the safety guidance required by government, but due to the nature of the business, has more capacity to see patients as they do not have to follow NHS strict guidance on who can be treated at this particular time.